AcuFlow Support & Service - Metering Pumps

We at AcuFlow, or your local distributor, stand ready to assist you in the unlikely event that our pump requires any service, whether scheduled or unscheduled. We are committed to carrying enough inventory to ship commonly used service parts the same day in most cases. We understand the seriousness of minimizing your downtime. Therefore, we also recommend that you carry some of these basic kits, especially if you have multiple AcuFlow pumps.

Should you choose to send your AcuFlow pump to our facility for service or rebuild, we will make sure it is done thoroughly and promptly. We perform a complete inspection and make suggestions. When you get the pump back, it will be as close to a new pump as a used pump is ever going to be.

Warranty

AcuFlow warrants its products against defects in workmanship or material under specified use and service for a period of 18 months from the start up or two years from the date of shipment, whichever occurs first. The obligation and liability of AcuFlow are limited to repairing or replacing (at its option) such allegedly defective goods as are returned to AcuFlow’s facility. No liability is assumed for removal or reinstallation costs, freight to and from AcuFlow’s facility, warranties of merchantability, or fitness for a particular purpose except as specified. Liability for consequential damages (including personal injury) is hereby excluded; liability, in any event, is limited to the original purchase price of the goods involved.

Warranty on equipment and accessories furnished by outside manufacturers shall be limited to the warranty of the respective equipment and / or accessory manufacturer of such units.

Defects shall not include decomposition by abrasion, chemical action, water or caused by the presence of materials or conditions not specified. AcuFlow will not be responsible for the work performed by others. AcuFlow reserves the right to void applicable warranties if work by others is determined by AcuFlow to be improperly executed or not required.